Our Policies
Privacy Policy
At Canada Glass Tips, we respect your privacy and are committed to protecting your personal information. All data collected through our website, including your name, contact details, and order history, is used exclusively for commercial purposes and internal brand analysis. This helps us improve our offerings and provide a better experience.
We do not sell, rent, or share your information with any external parties. Your data will never be used for unrelated purposes, and we will never share insights about our business operations with customers beyond what is necessary for clear communication and service delivery.
Your information is stored securely through our website platform and is only accessible by authorized team members. By using our website, you agree to the collection and use of information as described in this policy.
Accessibility Statement
At Canada Glass Tips, inclusivity is part of our core. We believe everyone should be able to explore our website with ease, regardless of ability. That’s why we’ve taken steps to ensure our site is designed with accessibility in mind.
We follow current best practices to support screen readers, keyboard navigation, and high-contrast viewing. Our layout, fonts, and buttons are designed to create a simple, intuitive experience for all users.
We are committed to ongoing improvements in accessibility. If you encounter any barriers or have suggestions for how we can do better, please reach out. Your feedback helps us create a space that’s open and enjoyable for everyone.
Shipping Policy
We ship all orders directly from Toronto, Ontario, Canada, serving customers across the country. Once your payment is received and cleared, your order will usually be processed and shipped within 2 business days. We take great care in handling every order to ensure it arrives safely and in great condition.
Shipping is always free, no minimums, no hidden fees. Whether you're ordering a package glass tip or multiple sets, our goal is to make your shopping experience smooth and affordable.
If you have any questions about your order status, don’t hesitate to contact us. We're here to help.
Terms & Conditions
Welcome to Canada Glass Tips. By accessing and using our website or purchasing our products, you agree to comply with the following terms and conditions.
All of our products are designed for responsible adult use. We are not responsible for the misuse or improper handling of our products.
We reserve the right to update or modify our website, pricing, policies, and product availability at any time without prior notice. Continued use of the site after such changes constitutes your acceptance of those changes.By placing an order, you confirm that all information provided is accurate and complete, and that you are of legal age to purchase and use our products.
If you have any concerns, please reach out. We're always happy to support our community with clear and honest communication.
Refund Policy
At Canada Glass Tips, we value transparency and simplicity. For hygiene and safety reasons, all sales are final. We do not accept returns or offer refunds once a purchase has been completed.
Please ensure all order details, including color selection and quantity, are correct before placing your order. If you receive an item that is damaged or defective, contact us within 48 hours of delivery. While we don’t offer refunds, based on our procedures, we may resend the item depending on the situation.
Thank you for understanding and supporting our commitment to quality and responsible business practices.